Haulier epod

ePoD is our new electronic proof of delivery solution for hauliers, which removes the need for paper delivery notes on despatch of an order. Making your job easier.

How does ePoD work?

Once a delivery is dispatched, all the delivery information will be sent to the drivers mobile through the app (or through the M-Nav device if the driver is a franchisee). This information will then be used to complete the transaction at the delivery location, recording any additional information and capturing the customer’s signature.

Once the customer signature has been captured an electronic copy of the delivery note will be generated instantly. This will be available to view through a newly developed Haulier Portal application, which is accessed via the internet.

What are the benefits of ePoD?

ePoD speeds up payments and the resolution of queries. Thanks to the instant transfer of data after the signature has been captured on site, ePoDs will be immediately accessible, removing the wait which can currently be up to 2 weeks for the printed delivery (conveyance) note to make its way through the process.

It will not be long after we start using ePoD that we will turn off paper delivery notes. This means that the ePoD will be the only source of information to pay hauliers; it is therefore critical everybody makes every effort to use it on every occasion.

What you need to do

To start using the AI ePoD app, you need to follow these 2 steps:

1. DOWNLOAD THE APP

You will need any mobile device with data capability, and it’s phone number.

2. REGISTER YOUR PHONE NUMBER(S)

Email or call your local RCC planning team and provide the phone numbers of all the drivers in your fleet who’ll be using the service. Any drivers who have not provided their phone number in advance, will probably experience a delay at the weighbridge.

FAQS

How will I receive my delivery information?

When the vehicle has been loaded and weighed-out the electronic delivery information will be sent directly to either the M-Nav device for those vehicles with the device fitted, or the drivers mobile device for all non M-Nav vehicles. This will contain all the information the current paper delivery note contains, to enable the delivery to be made.

What devices can I use for AI ePoD?

Hauliers that are not supplied with an M-Nav device will need a Smartphone that is either IOS (Apple) or Android (e.g. Samsung). The device needs to be to the following specification to enable the mobile AI ePoD application to be downloaded and to be able to receive the electronic delivery information:

Mobile phone requirements	How to check your software version	Mobile phone features required
Apple IOS: Version 4.5.4 and above	Press Settings, General, About.	• Mobile data allowance and mobile data turned on • GPS enabled • Registered on a UK mobile network, i.e. using a number starting with ‘07’ • Automatic application updates must be enabled – you can set this to only update when using Wi-Fi.
Android phone, for example a Samsung: Version 6.3.0 and above	Press Settings, About Phone, Software Info.

Do I need to provide any information?

To enable the system to transfer the despatch details to the device, we will require the mobile number of the mobile device that will be used to complete the delivery

How will I know when ePoD is going live at my site?

Roll out starts from w/c 9th September, so you need to be ready from this date. Your site could be put live any time after this date over the subsequent 2 months.

How do I view my tickets?

As part of the AI ePoD project a new Haulier Portal has been created offering a secure location to view all deliveries in progress or completed. We have provided further information and a training pack to hauliers about this portal by email. Click to log into the Haulier Portal.

Can I still get a paper ticket?

Paper tickets will come to an end once ePoD is rolled out to your area. You will be able to download / print a copy of the PDF delivery note from the haulier portal.

What is the Haulier Portal?

This is an independent application that can be accessed by clicking here. From this portal, hauliers can access all the details of their deliveries.

What does the Haulier Portal allow me to do?

• View all conveyance notes, either ePoD or paper and print a copy if required

• Search by; Ticket, Date, Vehicle registration, Product type, Invoice number, or Status

• Sort and select by; Ticket number, Status, Vehicle, Driver, Date or Time

• View a copy of the self bill invoice linked to a delivery, once raised

• Export all data to excel for further interrogation as required

This portal is accessed via the same log-in details as your supplier portal access. If you don’t currently have access to the supplier portal, this can be set up for you before go-live.

Does the Navigate option in the AI ePoD app use HGV traffic?

No, the Navigate option in the mobile application (non M-Nav) is based on standard Google traffic and is NOT HGV specific.

What happens if I am unable to use AI ePoD when I arrive at a delivery address?

If any issues are encountered with the original device once the vehicle has arrived at the delivery site, contact the local Regional Customer Centre who will either forward the delivery details to an alternative smartphone device or complete the delivery on your behalf. If there is a lack of mobile signal at the delivery location, the delivery can be completed offline. Once the vehicle moves into an area with signal, the data will be transferred back to the relevant systems.

If the system is down for a period of time (i.e. for maintenance) then all sites will revert back to a printed 4-part delivery note.

What happens if the driver changes after the vehicle has been loaded?

If the vehicle loaded is equipped with an M-Nav device then no action is needed because the load will be on the device. If this is a load to be delivered by a hired vehicle, then the load details will need to be re-sent to the new driver’s mobile device and removed from the original device. To enable this to happen the original driver will need to contact their local Regional Customer Centre and supply the new mobile number to receive the load information.

When do I record slump flow on a ready-mix ticket?

Slump flow is used to record a slump, slump flow or flow test on the concrete. This only needs completing if a technician has carried out a quality test on the material and will ask you to record the result on the ticket.

When does the customer tick the disclaimer for concrete burns?

Before discharge, the customer should be informed that concrete burns. The disclaimer must be ticked before the delivery is signed for.

When do I record additional minutes?

Additional minutes should be recorded when there is an obstruction delaying the vehicle leaving site after the ticket is signed. The time must be agreed between the haulier and the customer before it is added to the ticket.

When do I record additional miles?

You will need to record additional miles when a customer asks you to tip/discharge in a location that is not the delivery address. Additional miles must be agreed with the customer before being entered onto the ticket.

What process do I follow when I sub-contract out my deliveries?

The haulier used to make the delivery will need to have a mobile device with the AI ePoD app downloaded when arriving at the weighbridge. There is no change to the current process you follow, except an electronic PoD will be created.

What do I need to do if I swap a loaded trailer before a delivery is complete?

The vehicle completing the delivery will need a mobile device with the AI ePoD app downloaded. If this is a different device to the one which has originally received the delivery details, then contact the weighbridge to transfer the delivery to the new device

What do I do if I accidentally abandon a load?

You will need to contact the weighbridge to resend the load to your device.

Who can I call if I need support?

If you have any further questions concerning the Aggregate Industries ePoD, please contact your Regional Logistics Manager or your Logistics Compliance Manager.